The Request Tracker system is used for implementing technical or customer support and keeping records of incoming phone, e-mail, web or other requests. With Request Tracker you always have perfect overview about tasks and their requesters, the issue status and which resources are missing for successfully finishing it. Your employees have exact information about requests assigned to them and when are they due.■ ■ ■
We utilize the Nagios monitoring system extended by our custom-built modules for seamless integration and automation.
Our services include not only just monitoring system installation and configuration – including our extension modules – but usually start with network and services analysis and identifying services’ critical parameters. This information is then used for implementing the complete monitoring system with periodic reconfiguration and correctly set-up notifications.■ ■ ■